Customer Support Agent | Fast Growing FinTech | Chat-Based Support

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Job Description

Customer Service Agent | Chat-Based Support | FinTech

Bournemouth, England, United Kingdom (On-site)


Customer Service Agent – Chat-Based Support

Location: Bournemouth Town Centre (Hybrid – mostly office-based)

Salary: Up to £33,000 (dependent on experience)


Due to rapid growth we are adding to our team!


Are you passionate about helping people and working with a product you genuinely believe in?

We’re looking for a motivated Customer Service Agent to join a fast-growing accounting software company that’s aiming to take on Xero. This innovative platform is already gaining strong traction in the market, and you’ll play a key role in supporting customers as the business continues to scale.

This is a chat-based support role. You’ll be helping users resolve issues, answering questions, and ensuring they get the most value from the software, all within a collaborative and supportive team environment.


What you’ll be doing:

  • Providing high-quality customer support via chat and email
  • Troubleshooting issues and guiding users through the software
  • Ensuring customers have a positive, seamless experience
  • Working closely with the wider team to share feedback and improve processes


What we’re looking for:

  • Experience in customer service or customer support (SaaS experience is a bonus)
  • Strong written communication skills
  • A problem-solving mindset with great attention to detail
  • Ability to commute to Bournemouth Town Centre within 45–60 minutes


What’s on offer:

  • A team that genuinely believes in the product and values your input
  • A commercially savvy yet supportive manager
  • The opportunity to be part of an exciting growth story in a competitive market

Apply
Location:
Bournemouth
Job Type:
FullTime
Category:
Business

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