Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided.

Responsibilities as a Customer Support Agent: Provide frontline support via telephone, email, and live chat Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods Book appointments and coordinate plans in line with operational requirements Maintain accurate and timely records across internal systems (e.g., Salesforce). Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery Provide clear, accurate service information to customers in a friendly, courteous manner When required, support operations and governance teams in coordinating sensitive matters relating to safeguardin...