Join our client as a Customer Support Executive in Ramsgate! Manage key accounts, resolve queries, schedule orders, and build lasting relationships. Competitive pay, pension, life assurance, on-site parking, EAP & career growth.

Apply now for this exciting opportunity!

Customer Support Executive

Ramsgate Full-time, Permanent Benefits: Competitive salary, pension scheme, life assurance, on-site parking, employee assistance programme, career development opportunities

Why join our client?

Our client is a global leader in engineering solutions with a strong reputation for quality, innovation, and customer focus. You’ll be part of a friendly, collaborative team dedicated to delivering exceptional service and building lasting client relationships.

The role

We are seeking a proactive Customer Support Executive to manage and develop assigned customer accounts, ensuring quality, cost, and delivery targets are met. This is a varied position combining account management, order scheduling, problem-solving, and customer relationship building.

Key duties

* Build and maintain strong customer relationships

* Manage account queries and warranties

* Schedule orders and liaise with the Commercial Manager

* Resolve technical issues between workshops and customers

* Provide OTD performance updates

* Maintain gross margins on accounts

* Prepare customer status reports

* Raise work orders and manage d...