Salary:

Competitive salary + Bonus + Excellent Benefits

A variety of soft skills and experience may be required for the following role Please ensure you check the overview below carefully.
Customer Support Executive - Ripon - 9-month Fixed Term Contract

So, who are we? We are the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the competitive salary, there are also benefits on tap including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity/adoption leave, and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Customer Support Executive based in Ripon, youll be responsible for:

• Delivering exceptional customer support across Email, Live Chat and Phone, offering clear guidance, empathetic problem-solving and consistently high service levels.

• Maintaining accurate customer accounts, registrations and order details, including running reports, processing orders and completing checks for new customer purchases.

• Troubleshooting website and digital platform issues, raising tickets with internal teams and suppliers, and helping customers confidently adopt our digital tools.

• Supporting the continuous improvement of our digital customer experience through feedback processes, first-purchase support and collaboration across the wider business.

• Following core processes, meeting KPIs and working closely with colleagues across Wolseley to ensure seamless, professional and reliable service delivery.

This is a full-time position working 40 hours per week, Monday to Friday, on a rotating shift pattern of 7:30 am4:30 pm, 8 am5 pm, or 11 am 8 pm (late shift on a 1 in 8 week pattern).

And heres what wed like you to have:

• Strong customer service mindset with excellent communication skills, attention to detail and the ability to stay calm, organised and methodical in a fast-paced environment.

• Experience in customer service, sales administration, branch or digital platforms.

• Knowledge of construction products or experience within a trade merchant business would be an advantage but not essential.

• Confident multitasker who can prioritise effectively, work independently with minimal supervision and adapt quickly to changing workloads.

• IT-literate and comfortable using Microsoft applications, with the initiative to identify issues, support problem-solving and contribute to continuous improvement. xbpsjku

We look forward to receiving your application!

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