Were looking for a proactive and detail-driven Customer Support Officer/Manager to join our successful helicopter manufacturer, based in Yeovil. This is a high-profile, customer-facing role where youll support the delivery of business-critical projects while ensuring excellent service and communication with stakeholders. This role is ideal for someone with strong customer support, coordination, and problem-solving skills, who enjoys working in a fast-paced, multi-functional environment.As a Customer Support Officer, youll act as a key link between customers, internal teams, and project stakeholders. Youll support the smooth delivery of commissioned projects while ensuring customer needs are met and expectations are exceeded.Key responsibilities include:Supporting the delivery of customer-focused projects and servicesActing as a main point of contact for customer enquiries and project updatesCoordinating tasks across internal teams to ensure on-time and high-quality deliveryMonitoring project progress, schedules, and performanceIdentifying and managing risks, issues, and solutionsGathering, analysing, and presenting customer and project dataSupporting continuous improvement and service enhancement initiativesEnsuring all work is delivered in line with company processes, safety, and quality standardsBuilding strong relationships with customers, suppliers, and internal stakeholdersSkills & ExperienceExcellent communication skills (written, verbal, and presentation)Strong ability to collect, analyse, and present information clearlyExperience in customer support, coordination, or project support rolesHighly proficient in Microsoft Office, especially Excel (MS Project desirable)Strong organisational and planning skillsAbility to manage multiple priorities in a fast-paced environmentConfident building relationships with internal and external stakeholdersA proactive, positive, and solution-focused attitudeA customer-focused professional who takes ownership and accountability with proven experience dealing with highly sensitive and high value contractsSomeone who can solve problems and anticipate challengesResilient, adaptable, and able to perform under pressureExperience with DOORS database management is desirableBackground in logistics, operations, or service support environments is also desirableWhy Apply?Join a high-visibility, customer-facing teamWork on impactful projects that drive business performanceSupportive and collaborative working environmentOpportunities for career progression and developmentCompetitive salary and benefitsThis role is also subject to extension due to the length of the projects involvedMeridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Business for this vacancy.JBRP1_UKTJ