Customer Support Officer

New Yesterday

Were looking for a proactive and detail-driven Customer Support Officer/Manager to join our successful helicopter manufacturer, based in Yeovil. This is a high-profile, customer-facing role where youll support the delivery of business-critical projects while ensuring excellent service and communication with stakeholders. This role is ideal for someone with strong customer support, coordination, and problem-solving skills , who enjoys working in a fast-paced, multi-functional environment.
As a Customer Support Officer , youll act as a key link between customers, internal teams, and project stakeholders. Youll support the smooth delivery of commissioned projects while ensuring customer needs are met and expectations are exceeded. Key responsibilities include: Supporting the delivery of customer-focused projects and services Acting as a main point of contact for customer enquiries and project updates Coordinating tasks across internal teams to ensure on-time and high-quality delivery Monitoring project progress, schedules, and performance Identifying and managing risks, issues, and solutions Gathering, analysing, and presenting customer and project data Supporting continuous improvement and service enhancement initiative...
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Location:
Yeovil
Salary:
£20 - £22.38 per hour, Benefits Onsite canteen, Onsite convenience sto
Job Type:
FullTime
Category:
Customer Service & Support

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