Customer Support & Operations Assistant (Part – Time)Life Sciences / Pharmaceutical – UK, Ireland & International

1.    The Company

Biomap Ltd provides Validation & Qualification services for temperature monitoring solutions to the Pharmaceutical and Biotech Industries. We operate in a heavily regulated environment, supporting laboratories, hospitals, wholesalers, and pharmaceutical manufacturers with compliant, high-quality solutions.

2.    The Role

The Customer Support & Operations Assistant role supports the day-to-day operational and customer service activities of the company. This position is responsible for managing customer enquiries, coordinating the help desk, and handling shipping and logistics activities, ensuring a high standard of service and efficient internal processes in line with Biomap’s quality management system.

3.    General Role Responsibilities:

- Acting as the first point of contact for customer enquiries via phone and email

- Managing and monitoring the help desk, logging, tracking, and resolving support tickets

- Liaising with customers to provide updates, basic technical assistance, and issue escalation where required

- Coordinating shipping and receiving of equipment, including preparation of documentation

- Tracking shipments and ensuring timely dispatch and delivery of customer equipment

- Maintaining accurate records for support cases, shipments, and inventory movements

- Supporting internal teams with administrative and operational tasks as required

- Ensuring all activities comply with internal procedures and quality standards

4.    The Ideal applicant must have:

- Excellent communication skills in both written and spoken English

- Strong attention to detail and accuracy

- A customer-focused mindset with a professional and friendly approach

- Good organisational and time-management skills

- Ability to work independently and manage multiple tasks simultaneously

- A reliable, methodical, and proactive way of working

- Ability to remain calm and effective when dealing with customer issues

5.    Requirements

- Previous experience in customer support, help desk, administration, or logistics (preferred)

- Good IT skills, including email, spreadsheets, and basic ticketing systems

- Familiarity with shipping, courier coordination, or inventory management is an advantage

- - Must live locally - NW10 7JB

- Ability to work within a regulated or quality-driven environment is beneficial

6.    What we offer

- Part-time working hours (4 hours per day)

- Training and ongoing support

- Opportunity to gain experience within the pharmaceutical and biotech industry

- Friendly and supportive team environment

- Potential for role development as the company grows

Salary: £16k - £18k per year

Position Type: Part time (Monday to Friday - 4 hours per day)

Company Website: www.biomap.co.uk