If you’ve ever helped a customer at the pharmacy counter, explained a prescription clearly, or solved a tricky stock query under pressure — you already have the skills we’re looking for. At Person Centred Software, we’re transforming social care with innovative technology, including our market-leading electronic Medication Administration Record (eMAR) system.

As a Customer Support Specialist, you’ll be the first point of contact for care providers using our eMAR and other SaaS products — guiding them through queries, solving problems, and ensuring every interaction is a positive one. If you’ve got great communication skills, a knack for explaining complex things simply, and an interest in technology, we’ll give you the training you need to succeed.

What You’ll Do

• Be the friendly, professional voice for our customers, answering queries via email, chat, and phone.
• Support customers using our eMAR product, helping them navigate features and resolve issues.
• Diagnose and troubleshoot technical and account-related problems, escalating when needed but always keeping the customer informed.
• Explain product features and guide customers step-by-step, just like you would when advising on prescriptions or over-the-counter products.
• Share tips, best practices, and self-help resources so customers get the most from our solutions.
• Work with internal teams to ensure smooth, consistent support for every customer.
• Spot patterns in questions or problems and suggest improvements.
• Gather feedback to help us make our products even better.

What You’ll Bring

• Experience in a customer-facing role — such as pharmacy dispenser, pharmacy advisor, retail assistant, or healthcare customer service.
• Strong listening skills and the ability to explain things clearly and patiently.
• A logical, problem-solving approach (whether it’s resolving a tech query or finding a solution for a stock issue).
• Confidence using computers, apps, and online tools — with an eagerness to learn more.
• A calm, professional manner, even when under pressure.
• A genuine desire to help people and deliver exceptional service.

What We Offer

• A base salary of £27,000 and bonus depending on experience
• Modern town centre offices in Guildford, with opportunity for ad hoc home working
• 25 days holiday
• Net zero pension scheme
• Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme

At Person Centred Software, we’re leading the digital revolution in social care. Our technology is reshaping an industry that impacts millions—driving efficiency, improving outcomes, and setting new standards. Every day, your work will help modernise and future-proof social care.

Tech That Transforms –automation, real-time data—our solutions are redefining how social care operates

Join the Market Leader – Trusted by thousands, we set the benchmark for digital transformation in social care

Drive Meaningful Innovation – Work at the forefront of a sector ready for change, where your skills fuel real-world impact

Challenge Yourself, Make a Difference – If you love tech and solving big challenges, we want to hear from you

Work with the Best – Join a team of top-tier professionals passionate about using technology to drive change