Customer Technical Manager

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Customer Technical Manager
Location: Mobile role - Midlands based with ability to travel to sites around the UK
Working Hours: Monday - Friday core hours
Salary: Competitive + Benefits
About Us
Join 2 Sisters Food Group , one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. This is an exciting opportunity for an individual that's eager to launch their procurement career. We have a strong presence in poultry, chilled, and bakery food categories. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks & Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose.
About the Role
We are recruiting a Customer Technical Manager to support the UK Poultry (UKP) division. This is a highly visible, customer-facing role acting as the technical interface between our UKP manufacturing sites and key retail customers.
You will combine strong technical SME expertise with excellent stakeholder and customer relationship management skills, supporting multiple sites and retailer accounts across the division. This role reports into the Senior Technical Account Manager and works closely with Commercial, NPD and Project teams to ensure technical excellence and customer confidence across the UKP Division.
Key Responsibilities
Act as the technical lead and primary interface between UK Poultry sites and retail customers
Provide technical SME support across 11 poultry sites, ensuring compliance with retailer and legal standards
Lead and manage divisional technical projects spanning multiple sites and retailer accounts
Support customer relationships in collaboration with Commercial, NPD and Project teams
Support the successful launch of new products in line with retailer technical standards
Manage and respond to technical KPIs and customer queries
About You
You are an experienced technical professional within food manufacturing who is confident operating in a customer-facing environment. You may currently be a Technical Manager at a single site and are ready to step into a broader, divisional role, or you may have experience as an existing Technical Account Manager within a food manufacturing business.
You are comfortable working across multiple sites, managing competing priorities and building strong relationships with both internal and external stakeholders. You thrive in a role with significant autonomy and responsibility.
Key Skills & Experience
Strong technical background within a food manufacturing environment
Experience working in a technical function with hands-on compliance responsibility
Customer-facing experience with major UK retailers
Proven experience managing and launching new products
Strong understanding of food safety, BRC standards and retailer technical requirements
Ability to manage KPIs and respond effectively to technical and commercial queries
Benefits
33 days annual leave inclusive of the bank holidays
Refer a friend scheme
Health Assured Employee Assistance Programme and Grocery Aid are free and confidential support services 365 days a year
Boparan Restaurant Group Discount - 50% discount for friends and family.
Cycle2Work Scheme
Why Join Us?
As one of the UK's largest food manufacturers, we provide ample opportunities for career growth and skill development. We emphasise promoting from within, ensuring you can build a rewarding career with us.
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Location:
Birmingham
Job Type:
FullTime
Category:
Manufacturing And Production

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