Customer Technical Manager

Location: Mobile role - Midlands based with ability to travel to sites around the UK

Working Hours: Monday - Friday core hours

Salary: Competitive + Benefits

About Us

Join 2 Sisters Food Group, one of the UK's largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. This is an exciting opportunity for an individual that's eager to launch their procurement career. We have a strong presence in poultry, chilled, and bakery food categories. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks & Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose.

About the Role

We are recruiting a Customer Technical Manager to support the UK Poultry (UKP) division. This is a highly visible, customer-facing role acting as the technical interface between our UKP manufacturing sites and key retail customers.

You will combine strong technical SME expertise with excellent stakeholder and customer relationship management skills, supporting multiple sites and retailer accounts across the division. This role reports into the Senior Technical Account Manager and works closely with Commercial, NPD and Project teams to ensure technical excellence and customer confidence across the UKP Division.

Key Responsibilities

• Act as the technical lead and primary interface between UK Poultry sites and retail customers
• Provide technical SME support across 11 poultry sites, ensuring compliance with retailer and legal standards
• Lead and manage divisional technical projects spanning multiple sites and retailer accounts
• Support customer relationships in collaboration with Commercial, NPD and Project teams
• Support the successful launch of new products in line with retailer technical standards
• Manage and respond to technical KPIs and customer queries

About You

You are an experienced technical professional within food manufacturing who is confident operating in a customer-facing environment. You may currently be a Technical Manager at a single site and are ready to step into a broader, divisional role, or you may have experience as an existing Technical Account Manager within a food manufacturing business.

You are comfortable working across multiple sites, managing competing priorities and building strong relationships with both internal and external stakeholders. You thrive in a role with significant autonomy and responsibility.

Key Skills & Experience

• Strong technical background within a food manufacturing environment
• Experience working in a technical function with hands-on compliance responsibility
• Customer-facing experience with major UK retailers
• Proven experience managing and launching new products
• Strong understanding of food safety, BRC standards and retailer technical requirements
• Ability to manage KPIs and respond effectively to technical and commercial queries

Benefits

• 33 days annual leave inclusive of the bank holidays
• Refer a friend scheme
• Health Assured Employee Assistance Programme and Grocery Aid are free and confidential support services 365 days a year
• Boparan Restaurant Group Discount - 50% discount for friends and family.
• Cycle2Work Scheme

Why Join Us?

As one of the UK's largest food manufacturers, we provide ample opportunities for career growth and skill development. We emphasise promoting from within, ensuring you can build a rewarding career with us.

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