Customer Voice & Engagement Manager

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Customer Voice and Engagement Manager Salary: £43,000 - £47,000 Submit your CV and any additional required information after you have read this description by clicking on the application button. Location: Ptarmigan House, Shrewsbury Business Park Contract: Permanent 37 hours per week We don't just listen to our customers - we act on what they tell us. At Shropshire Towns & Rural Housing (STAR Housing), we're looking for an experienced Customer Voice and Engagement Manager to lead, champion and embed the resident voice across everything we do. This is a senior, high impact role where you'll ensure customer insight, lived experience and scrutiny directly influence our services, decisions and performance - and that we can clearly evidence this to our Board, EMT and the Regulator. What you'll do Lead STAR's approach to customer voice, engagement, scrutiny and insight Manage and empower our Customer Scrutiny Panel to provide effective challenge Turn customer feedback into real, measurable service improvements Ensure compliance with the Social Housing (Regulation) Act 2023 and Consumer Standards Provide assurance through high quality reporting to EMT and Board Champion equity, diversity and inclusion in all customer engagement activity What we're looking for Proven experience in customer engagement, scrutiny or resident involvement Strong understanding of social housing regulation and consumer standards Excellent influencing and relationship building skills Confidence using insight and data to drive improvement A genuine passion for putting residents at the heart of services Why join STAR Housing? A visible, influential role with senior leadership The chance to shape services for over 4,000 homes and communities Local Government Pension Scheme 28 days annual leave (rising to 33 days after 5 years) A values driven organisation focused on quality homes and vibrant communities Interview date: 19th May 2026 Please ensure you are available to attend on this date. xcswzye If you're ready to make a real difference through customer voice, we'd love to hear from you. PandoLogic. Keywords: Customer Marketing Manager, Location: Shrewsbury, ENG - SY3 8BE
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Location:
Shropshire
Job Type:
FullTime

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