customer-services-advisor-housing-repairs-part-time-london
8 Days Old
Pay Rate: £18–£20 per hour (PAYE)
Location: Greater London
Job Type: Temporary, Part‑Time
Hours: Minimum 22.30 hours per week between 8am–6.15pm, Monday to Friday
Training: Approx. 4 weeks in-office, with potential hybrid working after successful training
Employer: A Reputable Housing Provider
Key Responsibilities:
- Act as the first point of contact for residents via telephone, email, web, social media, and post.
- Provide clear advice and resolve common housing and repairs enquiries at first contact.
- Accurately log and update information on the Council’s housing systems, including ordering repairs, booking surveyor appointments, issuing rent statements, and taking payments.
- Identify when enquiries require escalation and pass accurate, detailed information to specialist teams.
- Deliver a consistent, reliable, and customer-focused service in line with performance targets and service standards.
- Maintain up-to-date knowledge of housing policies and procedures to ensure accurate advice is provided.
- Carry out telephone surveys and record customer feedback to support service improvement.
- Take ownership of enquiries, ensuring residents feel listened to and supported throughout their interaction.
- Work in a performance-driven environment, achieving targets relating to customer satisfaction and first contact resolution.
- Act as a positive role model, promoting excellent customer service standards and organisational values at all times.
- Work flexibly across shifts to ensure full service coverage during operational hours.
- GCSEs (or equivalent) OR relevant customer service experience
- Customer Service qualification or similar
- Working in a customer service or contact centre environment
- Delivering services in a fast-paced, high-pressure setting
- Confident handling challenging or complex customer enquiries
- Working to performance, quality, and productivity targets
- Using Microsoft Office and other IT systems
- Strong understanding of what excellent customer service looks like
- General awareness of how customer service centres operate
- Desirable knowledge of local authority services, particularly housing or repairs
- Excellent customer service and communication skills (verbal and written)
- Strong problem-solving and attention to detail
- Ability to understand and retain high volumes of information
- Confident IT user with good digital skills
- Strong time management and organisational skills
- Flexible and adaptable approach to work
If you are passionate about delivering excellent customer service and have experience supporting housing or repairs enquiries, apply now for the Customer Services Advisor – Housing Repairs role to take the next step in your career.
- Location:
- London
- Salary:
- £18 - £20 per hour
- Job Type:
- FullTime
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