CX Coordinator

10 Days Old

CX Coordinator 37.5 hours- Monday to Friday Haydock
Speedy are the UKs leading hire provider with the widest range of tools, specialist hire equipment, plant and support services everything for every job.
Were looking for a CX (Customer Experience) Coordinator to join our Customer Experience team. This is a great opportunity for someone at the start of their career who is passionate about customer service, learning, and helping others succeed.
In this role, youll support how we train and guide our colleagues to deliver consistently great service to our customers. Youll help review customer interactions across different channels, spot whats working well, and highlight where improvements can be made.
Youll work closely with internal teams, training partners, and mystery shopping providers to gather feedback, track performance, and turn insights into simple, practical actions that improve the overall customer experience.
This is a fantastic opportunity to develop skills in customer experience, quality, insight analysis, and stakeholder collaboration, with clear progression pathways within the business.
What were looking for: A genuine interest in customer service and improving experiences

Strong communication skills and confidence working with others

Comfortable reviewing information and spotting trends or improvements

Organised, proactive, and keen to learn

Experience in customer service, admin, retail, hospitality, or similar environments is helpful but not essential

What youll gain: Hands-on experience in Customer Experience and Quality

Training and development to build your skills

Exposure to cross-functional teams and business stakeholders

Clear career progression opportunities within Speedy

Ability to support your business unit/team to deliver our ESG Strategy Decade to Deliver.
What we offer: 26 days holiday (plus bank holidays)

Life assurance

Pension scheme

Canteen facilities

95% discount across the Speedy brand

Opportunities for training, development and career progression

Voluntary Health Cash Plan

My Staff Shop: discounts and offers across many suppliers

Green Commute Initiative (Cycle to Work scheme)

PAM Employee Assistance Programme (free and confidential wellbeing support)

Industry-leading Work Life Balance initiatives and flexible working options

Career Line of Sight for clear progression and growth opportunities

Please note, Speedy may close vacancies early due to high application volumes, so we encourage early applications.
Some roles may require DBS, Credit or Security Clearance checks. Speedy is an equal opportunity employer, committed to diversity and inclusion.
All applicants must have the right to work in the UK.

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Location:
Newton-Le-Willows
Salary:
not provided
Job Type:
FullTime
Category:
Management

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