CRM & Data Strategy Analyst (Luxury/Retail)

Salary: £46,000 + benefits

Location: London (Hybrid – 2 days per week in office)

A highly regarded brand in the luxury retail space is looking for a CRM & Data Strategy Analyst to join its Customer Experience team. This role will sit within a collaborative data strategy function, supporting CRM campaigns, customer segmentation, and analytics to help drive acquisition and engagement.

ROLE AND RESPONSIBILITIES

• Support the CRM and analytics function within the Customer Experience team.
• Pull, analyse, and present customer data to inform decision-making and campaign performance.
• Translate complex data into clear, actionable insights with strong storytelling.
• Set up and optimise data pipelines and customer segmentation for CRM campaigns.
• Own reporting on CRM activity, including campaign effectiveness, database health, and customer engagement.
• Collaborate closely with senior analysts, managers, and wider stakeholders across CRM and strategy.

SKILLS AND EXPERIENCE

• Strong SQL skills
• Python (nice to have)
• Hands-on experience with CRM analytics and campaign reporting.
• Experience in retail or CRM-heavy environments.
• Strong communicator, comfortable presenting insights to technical and non-technical stakeholders

• Preferred: Familiarity with ESPs (e.g., Zeta, Salesforce, Braze)
• Preferred: Experience with visualisation tools (e.g., Tableau, DataIQ).

This role cannot sponsor at this time.

Apply now!