Role: Database Support Officer

Location: London (hybrid)

Salary: £38,042 to £38,992

The Opportunity

Yolk Recruitment Public Sector & Not-for-Profit team are working closely with an incredibly worthwhile charity that empowers not-for-profits to support some of the most vulnerable members of our society.

We are looking for a new Database Support Officer to bring enthusiasm and technical and communication skills to their fast-paced environment, which nurtures future development opportunities.

Key Responsibilities

• Provide prompt and professional helpdesk support to system users via phone and email.
• Deliver training sessions (group and one-to-one) and create accessible, up-to-date materials.
• Build and maintain effective relationships with project teams and stakeholders, including site visits and meetings as needed.
• Produce regular and tailored reports using tools such as Excel, Access, and CRM systems.
• Maintain data integrity through cleaning, deduplication, and imports.
• Promote accurate data entry and liaise with staff to resolve data issues.
• Manage day-to-day system maintenance, including user accounts, projects, and configuration updates.
• Identify system issues or improvements based on stakeholder feedback and propose solutions.
• Support testing and implementation of new system features.
• Ensure compliance with data protection, information sharing policies, and relevant legislation.

Person Specification

Qualifications & Knowledge

• Advanced Excel skills (formulas, pivot tables) and understanding of database management and reporting.
• Strong written and verbal communication skills.
• Detail-oriented, solution-focused, and quick to learn new systems and procedures.

Experience

• Providing high-quality customer service under pressure.
• Designing and delivering IT training for users with varying skill levels.
• Building and maintaining effective working relationships across internal and external teams.

Think this one's for you

If you think this Database Support Officer opportunity is for you then please apply online.

Yolk Public Sector & Not-for-Profit team works with organisations across the UK to fulfil their recruitment needs and to achieve their D&I objectives. We recruit temporary, contract and permanent hires for 1 off specialist needs or for volume campaigns. We support our applicants to navigate the public sector recruitment processes and secure their dream jobs.

Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work.