We are looking for a Resident Services associate to join the front-of-house team at a Build to Rent development in London. This is an exciting opportunity to be part of a growing sector where exceptional service, community, and resident experience are at the heart of modern city living. As a Resident Services Associate, you will support the Resident Manager in ensuring the smooth day-to-day operation of the building and delivering an outstanding customer experiencefrom move-in through to move-out. This is a highly resident-facing role, ideal for someone who is passionate about service, proactive in their approach, and thrives in a fast paced, community focused environment. Key Responsibilities: Act as the front-of-house ambassador, delivering an exceptional customer experience and serving as the first point of contact for residents and visitors from move-in to move-out. Manage resident enquiries, issues, and requests efficiently, coordinating with internal teams and third-party contractors and escalating complex matters when required. Coordinate building operations including move-ins, move-outs, apartment inspections, maintenance access, and ensuring homes remain lease-ready. Carry out regular building and apartment inspections to maintain high standards of presentation, safety, and compliance with Health & Safety and Fire Safety requirements. Support resident engagement, community events, and commercial initiatives while building strong resident relationships to encourage satisfaction, renewals, and referrals. What Were Looking For: Strong communication and customer service skills with a genuine passion for helping people. Professional, approachable, and confident, with the ability to build rapport easily. Well-organised, proactive, and calm under pressure. A team player who takes ownership and shows initiative. Good computer literacy (Microsoft Word, Excel, Outlook). A basic understanding of building operations and Health & Safety requirements. Previous experience in hospitality, residential, or customer-facing roles is highly desirable. Why Apply? Youll be part of a friendly, supportive team that values service excellence, collaboration, and professional development. This is a fantastic opportunity to build a career in one of Londons most exciting residential communities, where your role has a real impact on how residents live, connect, and feel at home.

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