We are recruiting for a Dedicated Cover Receptionist to join our Rapport team. You will be working across a portfolio of 17 buildings between Victoria and London City. Working within a team of 40 Rapport Ambassadors, the Dedicated Cover Receptionist is a dynamic role, providing the opportunity to be across a number of different properties. This is an ideal position for someone that is highly motivated by variety and working with a diverse team.

The client is one of the Europe's largest property companies that builds and invests in buildings, spaces, and partnerships to create sustainable places, connect communities, and realise potential. As a receptionist, you will play a crucial role in providing the highest level of service and care to the client, its customers, guests and service partners in line with service level agreements and set policies and procedures.

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota basis between 7:30 AM and 5:30 PM)

Salary: £34,424 per annum

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner in line with brand standards
• Maintaining the necessary awareness of building facilities to advise and direct guests appropriately
• Ensuring that all attendees are pre-registered and that bookings without names are reconfirmed on the day
• Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner
• Supporting different buildings, depending on the demand of the operation
• Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner in line with brand standards
• Maintaining the necessary awareness of building facilities to advise and direct guests appropriately
• Ensuring that all attendees are pre-registered and that bookings without names are reconfirmed on the day
• Proactively dealing with enquiries and requests in person, via the telephone or email, in a timely and professional manner

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
• Have an excellent command of English, verbal and written
• Be creative, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
• Have the ability to work independently and as part of a large team
• Display excellent personal presentation and interpersonal skills
• Have passion to deliver excellent guest service in everything that they do
• Ideally, have at least one year of customer service experience

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.