Join Rapport as a highly professional Dedicated Network Receptionist. Be part of the team representing a renowned banking client based in Bishopsgate. In this role, you will contribute to creating a warm, sophisticated, and effortless experience for everyone who walks through the door. As part of a team of 15 Rapport Ambassadors, you'll work closely with colleagues to deliver a first‑class front‑of‑house service.

However, as a Network Team Ambassador, you may be asked to work on rotation at different Rapport sites at any point (e.g., London's West-End, City of London, Canary Wharf, Greater London area, and within the M25).

Type of contract: Full-time, Permanent

Hours: 40 per week (Monday-Friday, shift rota between 7 AM and 9 PM, as per business needs)

Salary: £32,960 per annum

What will you get?

• Financial freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards! PLUS, Free lunch for all Rapport Ambassadors!
• Secure your future: Benefit from a contributory pension scheme for a stable financial tomorrow.
• Health matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support.
• Thrive personally & professionally: Unlock endless learning and development opportunities to elevate your career!
• Celebrate excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions.
• Give back to community: Take one paid day off annually to support a cause you're passionate about!

Main responsibilities

• Provide a warm, polished, and professional welcome to all clients and visitors.
• Coordinate meeting room bookings, catering arrangements, and room set‑ups to ensure seamless delivery.
• Act as the first point of contact for visitors, representing our client's brand through genuine engagement, exceptional service, and attention to detail.
• Collaborate closely with colleagues and service partners to maintain a consistent, high‑quality front‑of‑house experience.
• Manage the visitor arrival process, including registration and liaison with hosts to ensure smooth check‑ins.
• Handle incoming calls and correspondence with clarity, discretion, and professionalism.
• Anticipate guest needs and consistently deliver service that exceeds expectations.
• Maintain accurate and up‑to‑date administrative records and reports.
• Respond to guest requests promptly and thoughtfully, providing effective solutions.
• Deliver discreet, attentive service to VIP guests, ensuring comfort and confidentiality at all times.
• Represent both Rapport and our client with confidence, elegance, and professionalism throughout every interaction.

The ideal candidate will

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
• Present yourself with confidence, authenticity, and a high level of professionalism.
• Bring a bubbly, engaging attitude, positivity is key within this team.
• Build strong, genuine relationships with clients, colleagues, and guests.
• Be detail‑focused, proactive, and adaptable in a fast‑paced environment.
• Demonstrate passion and pride in consistently delivering exceptional service.
• Balance creativity with structure, showing initiative while working effectively as part of a team.
• Possess strong English skills and solid working knowledge of Microsoft Office.
• Ideally have experience in luxury, corporate, or five‑star hospitality settings.

About us

Rapport Guest Services is a multi-award-winning company, delivering front- and back-of-house guest services for leading organisations across the UK, Ireland, and globally. As part of Compass Group UK&I, we combine people-first culture with exceptional service standards.

We are proud of our commitment to inclusion, wellbeing, and creating opportunities for everyone to thrive. We are also a Disability Confident Employer, offering meaningful roles for individuals with additional needs.

Find out more about us and our values at www.rapportservice.com.

Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.