Delivery Manager (remote)

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You'll be joining a forward thinking organisation that prides itself on delivering high-quality digital services and long-term value to its retained clients. You'll play a vital role in ensuring exceptional service delivery across a range of retained engagements, ad hoc support requests, and small to medium-sized projects. This is an opportunity to become part of a collaborative, people focused environment where delivery excellence is at the heart. As Senior Delivery Manager, you will lead the delivery of work across multiple projects, ensuring the smooth running of Service Desks, managing budgets and timelines, and overseeing high-quality outputs. You will work closely with internal teams - including Project Leads, technical specialists, and business stakeholders - to select the right delivery approach for each engagement. Your responsibilities will include gathering requirements, producing briefs, writing user stories and acceptance criteria, and ensuring that all work meets our definition of ready. You'll support your team in scoping, estimating, capacity planning, and creating clear delivery roadmaps. You'll also ensure strong governance, maintenance of JIRA boards, accurate reporting, and effective use of documentation across each project. A key part of your role will be monitoring progress, managing risks and issues, taking corrective action when needed, and ensuring that outputs meet defined requirements and gain client sign-off. You'll be the link between the delivery team and stakeholders, providing regular progress updates and maintaining open, proactive communication. Practical knowledge of running Agile ceremonies (e.g. stand-ups, sprint planning). Proven ability to scope work accurately and understand the financial impact of delivery decisions. The ability to monitor project performance versus budget and escalate issues appropriately. Strong planning and forecasting capabilities, with an understanding of multiple planning approaches. The ability to identify and apply the right processes for the team and project. Experience managing risks, issues, and different phases of project delivery. Demonstrated leadership skills - motivating teams, providing constructive feedback, and helping maintain focus on delivery while balancing constraints. A flexible, adaptable mindset and a genuine willingness to learn. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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Location:
Glasgow
Job Type:
FullTime

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