Delivery Manager

FTE

Bradford/Leeds (Hybrid)

Position Overview

Client is seeking an experienced Onsite Delivery Partner to lead and oversee our strategic engagement with End Customer. This role requires a strong, locally based delivery leader who can partner closely with client stakeholders, drive large-scale digital transformation initiatives, and ensure end-to-end governance for a multi tower, strategic account.

The ideal candidate brings deep experience in Scaled Agile delivery, Application Maintenance & Support (AMS) engagements, and enterprise level program governance. Strong communication, leadership presence, and high client empathy are essential.

Key Responsibilities

Client & Stakeholder Management

Serve as the primary onsite Client’s representative for the End Customer’s account.

Build trusted relationships with senior stakeholders, IT leadership teams, and business sponsors.

Facilitate proactive communication, expectation setting, and issue/risk resolution.

Represent Client in steering committee discussions, governance forums, and executive briefings.

Delivery Leadership

Lead end to end delivery of digital transformation programs using Scaled Agile (SAFe or similar) frameworks.

Oversee multiple workstreams, ensuring alignment with enterprise architecture, delivery milestones, and business outcomes.

Ensure high quality delivery across development, modernization, cloud, data, and digital portfolios.

Coordinate with distributed offshore/nearshore teams to ensure seamless delivery execution.

AMS / Support Engagement Management

Govern ongoing AMS work covering application support, incident management, problem management, and enhancements.

Drive continuous improvement, automation, and efficiency within support and operations.

Ensure SLA adherence, service stability, and client satisfaction across BAU support functions.

Account Governance & Financial Management

Own governance across a strategic account covering budgeting, quarterly planning, forecasting, and contract compliance.

Monitor financial performance, staffing, margin optimization, and operational KPIs.

Implement structured governance processes including weekly status reports, monthly reviews, risk logs, and audit readiness.

Identify upsell/cross sell opportunities and support strategic account growth.

Team Leadership

Lead and motivate onsite/offshore delivery teams, ensuring performance, collaboration, and capability development.

Promote a culture of transparency, lean execution, and high accountability.

Required Experience & Skills

12+ years of IT delivery experience, with at least 5+ years in onsite client facing roles.

Strong expertise in Scaled Agile / SAFe delivery models.

Proven experience leading large digital transformation engagements.

Hands on experience governing AMS / support programmes in complex enterprise environments.

Prior experience managing multi tower accounts valued at £10M+.

Excellent stakeholder management, communication, and negotiation skills.

Ability to work effectively with global, distributed teams.

Strong understanding of contract management, delivery governance, and financial oversight.

Local to Leeds/Bradford or adjacent areas (preferred for onsite presence).

Desirable Skills

Water/Utilities industry experience (advantageous).

Certifications in SAFe, PMP, ITIL, or similar frameworks.

Familiarity with cloud platforms (Azure), data modernization, and DevOps practices.