This is a permanent full-time 39‑hour position based in the Sunderland store. For this role we require 7 days of flexibility, including weekends. As a Department Manager, you will lead and support your team, creating an inclusive and collaborative culture, and ensuring an excellent operational and visual experience for customers and colleagues while strategically analysing sales to drive H&M’s success. Responsibilities

Lead your team to deliver an outstanding customer experience by ensuring excellent operational and visual standards. Analyse sales performance, identify commercial opportunities, set goals, and create plans to optimise results, profits, and stock levels. Recruit, onboard, and develop your team while fostering an inclusive and collaborative culture that promotes growth and innovation. Keep informed about your store’s key strengths and areas for growth, while staying aware of competitors and understanding the local market and customer needs.

Qualifications & Desired Skills

Motivated to contribute to H&M’s vision and success. Strong and confident leaders who inspire and develop their teams with integrity. Excellent communicators, strategic solution finders, and confident decision makers. Business‑mindset, innovative, and commercially driven to ensure a great customer experience.

Benefits

Global Employee Discount of 25% across the H&M Group (H&M, COS, Other Stories, Monki, Weekday, Arket and H&M Home) Health and Lifestyle Benefits The Retail Trust – Employee Assistance Programme Benefit Hub, offering exclusive discounts Travel Loans Company Sick Pay Workplace Pension Scheme

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