Job Title: Deputy Front of House ManagerLocation: Knepp Wilding Kitchen, Dial Post, Horsham, RH13 8NQSalary: £30,000 - £35,000 pa plus tips (approx. £8 -10,000 pa)Job Type: Full Time, PermanentAbout us:Knepp is a 3,500 acre estate devoted to nature conservation based pioneering rewilding principles. Using grazing animals as the drivers of habitat creation, and with the restoration of dynamic, natural water courses, the project has seen extraordinary increases in wildlife.The estate attracts hundreds of thousands of visitors a year and is the subject of a best-selling book, many newspaper articles and a major film, released in cinemas and now on major streaming platforms.The new, £4m Wilding Kitchen & Shop combines a Michelin -listed restaurant, courtyard with airstream coffee trailer; market garden (growing our own organic produce) and our shop.The site is primarily daytime only (breakfast and lunch, seven days a week), with occasional evening events.Knepp has created a butchery, producing award-winning beef, venison and pork. As part of this new venture, the restaurant is able to showcase the best quality, wild range, organic meat, as well as produce from our new 3-acre organic market garden. Our aim is to create one of the most exciting and sustainable culinary locations in Britain, with a dedicated local and national following.About the role:This is a fantastic opportunity for a dynamic, enthusiastic, talented and passionate manager looking for a new challenge and to make a difference to the planet. Working alongside a team of expert chefs, growers, butchers, stockmen and ecologists they will lead the creation of a unique restaurant at the heart of one of the UK's pioneering rewilding projects, establishing it as a trusted and revered food destination.Following our latest green Michelin star, we are always striving to improve our customer experience and teams table service etiquette. The ideal candidate will be an integral part of the team, being energetic and engaging with our team, spreading this to our guest's experience, day and night.Responsibilities:Overseeing & managing day to day operations of our 160 cover the site in absence of managerMaintaining high quality service across two private dining spaces, main restaurant and our courtyard airstreamMaintaining consistent customer experienceResolving complaints promptly and professionallyClear and precise daily communication to the front and back of house team.Monthly stock takes & weekly stock orderingCommunicating with suppliers as and when neededCompletion of daily administrative tasks; emails, etcManaging team; rota's, daily skills, sicknessEnsuring health & safety protocols are kept in placeAbout you:Essential Experience:Minimum 2 years in a respectable hospitality establishmentMinimum of 2 years managing a team, rotas and day to day running of shiftsDoor host and Sevenrooms booking system (or equivalent)Complaint handlingBar trained (hot and cold drinks; cocktails etc)Ordering and stock takingBack office operations of till systemsDriving licence essentialDesirable:To act as a role model to your teamTo work with higher management to build the team into the best people for the right rolesTo develop, train and coach your teamTo bring fun and positive energy to the workplace and ensure a happy, motivated, and focused teamTo offer guidance to your teamCustomer experience:To ensure high customer experience and promote our ethosTo champion swift, efficient, knowledgeable and engaging restaurant serviceTo ensure compliance by the team of standard operating proceduresTo engage with the wider Estate team in the delivery of eventsP&L:To manage the rota effectively to deliver target wage costsTo assist in engaging the team in the weekly targetsOperation:To ensure the restaurant environment is well maintained and meets internal brand standardsTo continuously manage FOH stockWorking during service hours to ensure high levels of organisation and standardsWeekends 1 day (flexibility to cover holidays)Employee perks benefits:Wine training/tastingsFixed days offTeam trips, safaris of the rewilding project, and annual partiesShare of tipsPrimarily day time hours (9am-5pm)Staff discounts across Knepp EstatePlease click on the APPLY button to submit your CVfor this role.Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UKCandidates with the relevant experience or job titles of: Assistant Front of House Manager, Deputy Front of House, Customer Service Deputy Manager, Hospitality Manager, Hospitality Customer Service, Hospitality Team Leader, FOH Team Manager, may also be considered for this role.JBRP1_UKTJ