Deputy Head of Trade Operations - Studentjob.co.uk

Jobster City Of London, England, United Kingdom

Deputy Head of Trade Operations - Studentjob.co.uk

Jobster City Of London, England, United Kingdom

1 day ago Be among the first 25 applicants

Deputy Head of Trade Documentation and Services

£50,000-£55,000 | Permanent | Central London | Hybrid, 3 days in the office

Merrifield Consultants are delighted to be partnering with a networking and business support organisation to recruit a Deputy Head of Trade Documentation and Services. This is a fantastic opportunity to join a respected institution playing a pivotal role in supporting UK businesses trading internationally. You will lead a high-performing team and help shape the future of documentation services.

Summary of the Role:

• Lead daily operations and team management across a broad range of trade documentation services.
• Drive process improvement, compliance and customer service excellence.
• Support strategic service development while acting as deputy to the Head of Department.
  
  
  

• Line manage and develop a team responsible for issuing trade documentation, ensuring high standards and regulatory compliance.
• Maintain service quality, monitor KPIs, and support ongoing workflow improvements.
• Lead recruitment, onboarding, and performance reviews in collaboration with supervisors.
• Liaise with internal teams (IT, Finance, etc.) and external stakeholders including software providers and industry regulators.
• Support system upgrades, user testing, and the rollout of new digital documentation services.
• Take an active role in risk management, including claims handling and audit preparation.
• Assist in business development by nurturing relationships with key clients and identifying service growth opportunities.
• Coordinate daily operations including Certificates of Origin, ATA Carnets, Legalisation and Customs Declarations.
  
  
  

• Demonstrable experience in team leadership or operational management.
• Strong working knowledge of customer service excellence and stakeholder engagement.
• Experience with claims handling and/or debt collection.
• Skilled in decision-making, time management, and problem-solving.
• Confident in using CRM systems and Microsoft Office applications.
• High attention to detail, able to work under pressure and manage competing priorities.
• Experience managing third-party suppliers.
  
  
  

• Technical experience with trade documentation (e.g., ATA Carnets, Certificates of Origin, Customs Declarations).
• Project management experience, particularly with system implementation or service improvements.
  
  
  

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Software Development

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