Deputy Housing Services Manager - Allocations

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Deputy Housing Services Manager - Allocations

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The University of London

The University of London is the UK’s largest provider of international distance and online learning and the convenor of a federation of 17 London-based universities, many of which are among the highest-ranking universities in the world.

Collectively the federation represents a cohort of some 250,000 learners and 50,000 academic and professional services staff. Within this cohort are around 40,000 University of London students who study programmes which are developed and delivered in partnership with our 17 federation members.

The University of London is also home to the School of Advanced Study, the national centre for the humanities and a champion for the arts and humanities.

Although proudly rooted in London, our community and impact are global.

Our passion for increasing access to education and mobilising the collective power and expertise of the federation is central to our ability to transform lives around the world and address the global challenges of the future

The Team

The Residential Services team looks after the University’s residential estate management. The current portfolio, accommodating around 3,200 students, includes seven Intercollegiate Halls of Residence, two of which are operated in partnership with the University Partnerships Programme (UPP). Our eighth hall, Bonham Carter & Warwickshire House, is currently closed for refurbishment and expected to re-open in 2027.

The Allocations team are responsible for managing the allocation process for our Halls. They work with 16 Federation Members who nominate their students as well as direct letting some rooms to students.

The Role

Deputy Housing Services Manager – Allocations. This role is for a fixed term to assist maternity cover and will run until October 2026.

You will assist the Allocations Manager in planning, developing and delivering a service that achieves maximum occupancy of accommodation.

You will deputise, in the absence of the Manager, to ensure continuity of service provision, delivered consistently by team members with high energy and a motivated and committed approach which encourages a culture of professionalism and the highest standards of customer service.

You will support and supervise the team’s Allocations Officers in their delivery of independently managed projects and areas of responsibility. You will assist in training, supervising and reviewing the work of new members of the team.

Further Information

To be considered for this opportunity, please submit your Application form and CV (by clicking ‘apply for job’) before the closing date at midnight on Monday 4th August 2025.

Interviews will take place on Tuesday 12th August 2025.

The University will be unable to sponsor candidates for a visa for this role. Successful applicants must be able to prove their right to work in the UK for the duration of their employment.

The University reserves the right to close the vacancy earlier than the published end date should it receive sufficient applications to warrant earlier shortlisting.

Preferential consideration will be given to the University redeployment pool.

The University currently operates a Hybrid Working framework involving a mix of working remotely and in the office. Typically, most employees will be able to agree to work remotely for up to 60% of their working week, role dependent, however will need to attend the office on specific days for training or team meetings etc.

The University of London is committed to promoting a diverse and inclusive working environment where we can all be ourselves and succeed. We particularly encourage applications from members of Black, Asian, and Minority Ethnic communities as this group is currently under-represented at all levels within the University. All appointments will be made on merit, based on the criteria named in the job description.

Pursuing excellence in education and equal opportunities.

www.london.ac.uk

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