time left to apply End Date: August 30, 2025 (12 days left to apply)

job requisition id JR30256

At Jewson, part of Stark UK, we believe that our greatest asset is our people! We're not just a team; we’re a vibrant community driven by decency, passion, and pride in everything we do. We are committed to creating a dynamic workplace where everyone can thrive and unleash their full potential. If you’re looking for a place where your ideas are not just welcomed but celebrated, you’ve found your home!

What You’ll Be Doing

• Oversee day-to-day activities, deploying resource to ensure efficient and effective operations
• Give regular and timely constructive feedback on colleague performance, holding the team accountable and providing coaching and development solutions to enhance capability and deliver a high quality customer experience
• Lead by example in developing strong relationships through regular customer interaction
• Understand how to deliver profitable sales and support the team in maximising growth through cross selling and leveraging our solutions such as BA and Toolhire
• Create time and opportunities for colleagues to develop their product knowledge
• Take full ownership to resolve challenging situations, customer complaints or feedback
• Ensure branch operating standards are always maintained
• Collaborate with operational colleagues to ensure inventory and availability levels are appropriate to meet customer needs
• Collaborate with operational colleagues to ensure efficient and cost-effective fulfilment of branch orders, collections and transfers
• Maintain full branch compliance with company policies and procedures, especially in relation to Health & Safety
• Deputise for BM when required

What We’re Looking For

Customer Service - High levels of customer satisfaction with frequently returning customers and growing live accounts

Enthusiasm - You radiate positivity and possess an unyielding passion for the merchant world.

Decency - You embody honesty and integrity, contributing to a workplace built on respect and ethics

Team Spirit - You thrive in collaborative settings, believing that together we can achieve greatness.

Pride - You take pride in your work and are dedicated to producing top-notch results.

Why Choose Us?

Quality - We’re unwavering in our commitment to providing outstanding products and service that exceed our customers’ expectations.

Supportive Environment - Join a culture that prioritises your growth, with the resources and support you need to excel.

Professional Development - We are invested in your success! Explore our apprenticeships, training, and mentoring programs designed to elevate your career.

Great Benefits - Enjoy a compelling package that includes a competitive salary, bonuses, pension schemes, and life assurance, among many other perks!

Work-Life Balance - We value your well-being and offer flexible working hours and a hybrid working model to help you find your ideal rhythm.

What's Next

If your application is successful, our Talent team will reach out to arrange an interview and answer any questions you may have. We are committed to providing reasonable adjustments to ensure you can perform at your best throughout the application and interview process.

Are you ready to elevate your career and join a team that is passionate about delivering exceptional service? We can’t wait to hear from you!

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About Us

STARK Group is the leading business-to-business merchant and distributor of heavy building materials for the construction industry in Europe, serving professional builders from its +1,150 branches.

Our more than 20,000 employees across Germany, the UK, Denmark, Sweden, Finland, Austria, and Norway empower the construction industry with insights, product knowledge and sound advice.

The value of equal opportunity is embedded in the way we do business and retain talent groupwide. We believe in the positive influence of diversity, equity, and inclusion on our work environment, performance, and relationships with customers and suppliers. We encourage applications from individuals of all backgrounds and perspectives, as we strongly believe that a diverse workforce strengthens our team.

STARK Group is committed to reaching net zero emissions by 2050 across the entire business, is a signatory to the UN Global Compact, and works within fully 2030-validated science-based targets to keep global warming below 1.5°C.