At Neptune, our spaces are designed to bring beauty, comfort and a sense of home to everyday living. From timeless furniture pieces to thoughtful design advice, we're here to help our customers create their dream homes - and it all begins with exceptional service.
We're looking for a warm and personable Design Assistant to join our superb team within our stunning Showroom in Knutsford on a permanent basis working 40 hours over 5 days of the week. You'll be someone who loves making people feel welcome, has exceptional customer service experience, a eye for interiors, and bring energy and organisation to everything you do.
What you'll be doing
As a Design Assistant, you'll support our Designers with both creative work and the day-to-day administration that brings each project together. You'll work closely with customers in store, delivering a warm, thoughtful experience while preparing design presentation packs and assisting Installation Project Managers from initial concept through to completion. From carrying out design reviews and processing orders to being the first point of contact for after-care enquiries, you'll help ensure every detail is considered. Along the way, you'll also support the wider team's development by sharing and building design knowledge across the store.
Responsibilities include:

• Review and revise CAD-based designs and quotations
• Put together design quotes and presentation packs
• Manage and progress multiple design projects, working closely with the design and installation project management teams
• Update and maintain accurate customer records using a number of software packages
• Continually build your Neptune product and system knowledge and support the wider store team in their design and system development too
• Actively contribute to the growth and development of the store

A little about you
Ideally, you'll be a design graduate or have relevant training and experience, with a genuine ambition to build a career in design. Confident using CAD and advanced Microsoft Office tools, you'll also feel at ease working with a range of IT systems. Highly organised and detail-focused, you'll communicate clearly and work collaboratively as part of a retail and design team, always with a passion for delivering an exceptional customer experience.
What Benefits we can offer you

• Competitive salary
• Generous holiday allowance
• Purchased additional annual leave scheme
• Life assurance
• Company sick pay
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Gym membership
• Generous Neptune new item and outlet discounts
• Perkbox: Wellbeing Hub and Retail Discounts Portal
• Your birthday day off
• Two paid volunteer days a year
• Day off if you become a Grandparent
• A week off to celebrate a life event
• Refer a friend scheme
• Long service holiday allowance increase
• Training Workshops

Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime.

JBRP1_UKTJ