IT Support Engineer (2nd Line Support)

Location: Barrow-in-Furness (Onsite - 5 days per week) Salary: £30,000 + Bens, Perks, Unlimited training budget We are looking for a motivated and customer-focused Onsite IT Support Engineer to join our End User Experience (EUE) team, supporting high-profile clients in a fast-paced technical environment. This is an excellent opportunity for someone who enjoys hands-on IT support, problem-solving, and working directly with end users.

About the Role

As part of the EUE team, you will play a key role in delivering high-quality IT support services while ensuring incidents and requests are resolved efficiently and within agreed service levels. Your responsibilities will include: Providing 2nd line technical support , resolving incidents within SLA targets and maintaining a low incident rate.

Completing assigned tasks accurately and within agreed timeframes.

Handling Non-Standard Requests (NSR) in line with agreed delivery schedules.

Escalating complex issues to Level 3 support teams where required.

Installing, configuring, and troubleshooting hardware and software across laptops, desktops, printers, networks, and peripherals.

Supporting users with docking stations, display screens,...