Account Director – Client Services

Location: London (Hybrid working)

Salary - £55K

About the Role

We’re looking for an experienced Account Director to lead day-to-day client partnerships and ensure outstanding delivery across key agency accounts. This role sits at the heart of Client Services, owning account health, client satisfaction, and seamless delivery across multi-disciplinary teams.

You’ll be a confident senior client contact, trusted to manage complex relationships, guide teams, and ensure work is delivered to brief, on time, and on budget — while spotting opportunities to grow accounts organically.

What You’ll Be Doing

Client Relationship Management

• Act as the senior day-to-day contact for key client accounts
• Build strong, trusted relationships with client stakeholders
• Lead regular client meetings, status updates, and senior check-ins
• Ensure clear, proactive communication and high levels of client satisfaction

Account & Delivery Leadership

• Own account delivery across multiple workstreams and disciplines
• Ensure briefs are clear, timelines realistic, and scopes adhered to
• Oversee project delivery, managing risks, dependencies, and escalations
• Maintain strong collaboration between client services, delivery, and specialist teams

Commercial & Account Health

• Manage account budgets, forecasting, and resourcing
• Support scope management, change requests, and renewals
• Identify and support organic growth opportunities within existing accounts

Team Leadership

• Lead and mentor Account Managers and Account Executives
• Support performance development and day-to-day team wellbeing
• Champion best practice in client service and agency processes

Reporting & Performance

• Ensure delivery and performance reporting is accurate and timely
• Translate results into clear client-facing insights and recommendations

What We’re Looking For

Essential

• 5+ years’ experience in client services or account management within an agency
• Strong experience managing complex, multi-workstream accounts
• Excellent client communication and stakeholder management skills
• Confident managing budgets, timelines, and delivery teams
• Experience working in a fast-paced, agency environment

Desirable

• Experience across digital, creative, or integrated agency models
• Exposure to enterprise or multi-market clients

Why Join them

• Hybrid working with a London base
• Supportive, collaborative agency culture
• Opportunity to work across varied and high-profile clients
• Clear career progression into senior client services or leadership roles
• Competitive salary and benefits