Digital Business and Product Development Manager

5 Days Old

Digital Business and Product Development Manager
Location: Birmingham, UK (Office-based or Hybrid)
Reports To: Managing Director
Level: Management Level (Manager)
Job Summary
The Digital Business and Product Development Manager will be responsible for designing, enhancing, and scaling online money transfer products with a strong focus on simplifying transaction processes and delivering a seamless customer journey. The role requires deep experience in building digital payment solutions where transaction processing is as easy, fast, and intuitive as sending an SMS, while maintaining security, compliance, and operational excellence.
Key Responsibilities
Product Strategy & Development
Lead the end-to-end development and enhancement of online money transfer products across web, mobile, and digital channels.
Define and execute product strategies focused on simplicity, speed, and customer convenience.
Own the product roadmap, from concept and design to launch and continuous optimization.
Transaction Process Simplification
Design and optimize transaction workflows to minimize steps, inputs, and customer effort.
Create transaction journeys that allow customers to send money in a few taps or a single action.
Eliminate friction in onboarding, KYC, payment initiation, confirmation, and payout processes.
Customer Journey & Experience
Map and continuously improve the end-to-end customer transaction journey using customer insights and data analytics.
Ensure consistent, intuitive, and transparent user experiences across all digital touchpoints.
Champion a customer-first mindset across product, technology, and operations teams.
Business Development & Growth
Identify new product opportunities, digital corridors, partnerships, and monetization models.
Support market expansion by adapting products to local customer behaviours and regulatory requirements.
Analyze market trends and competitor offerings to keep the product highly competitive.
Cross-Functional Collaboration
Work closely with Technology, Operations, Compliance, Risk, and Customer Support teams to ensure smooth transaction processing.
Translate business and customer needs into clear product requirements and functional specifications.
Manage product delivery timelines and ensure high-quality execution.
Performance & Reporting
Define and track KPIs related to transaction success rate, processing time, customer satisfaction, and adoption.
Use data-driven insights to continuously refine product features and transaction flows.
Prepare reports and presentations for senior management and stakeholders.
Required Qualifications & Experience
Bachelors degree in business, Finance or Technology.
5+ years of experience in product management or business development within online money transfer, fintech, payments, or digital financial services.
Proven experience in simplifying transaction processes and delivering easy, fast customer journeys.
Strong understanding of online payment systems, remittance workflows, KYC/AML, and regulatory requirements.
Experience working in agile or fast-paced digital product environments.
Key Skills & Competencies
Digital product management and lifecycle ownership
End-to-end transaction process design and optimization
Customer journey mapping and UX-driven thinking
Strong analytical and problem-solving skills
Stakeholder management and cross-functional collaboration
Excellent communication and presentation skills
Deep understanding of online payments and money transfer platforms
Preferred Skills
Experience with chat-based, USSD, or simplified command-driven transaction models
Knowledge of APIs, integrations, and payment gateways
Experience launching products in multiple international markets
Key Success Indicators
Transaction completion in seconds with minimal steps
High customer adoption and repeat usage
Reduced transaction failures and drop-offs
Improved customer satisfaction and Net Promoter Score (NPS)

TPBN1_UKTJ
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Location:
Birmingham
Salary:
not provided
Job Type:
FullTime
Category:
Sales;IT;Marketing;Marketing

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