Digital Merchandising Operations ManagerLondon (Hybrid, 2 days in office) Up to £60,000

This is a brand-new opportunity to shape how digital insight influences key commercial decisions. You will be the digital voice across the buy cycle, directly impacting online performance, customer experience, and cross-functional trading decisions. With strong visibility and backing from senior leadership, this is a role where your recommendations will make a meaningful difference from day one.

The Company They are a well-established retail brand with a growing focus on digital excellence. With increasing investment in ecommerce, data, and customer experience, they are building out their digital operations capability to better link online demand with merchandising, planning, and inventory functions. You will join a collaborative environment that values insight, proactivity, and continuous improvement.

The Role You will sit within the digital visual merchandising organisation and act as the dedicated digital counterpart to Buying, Planning, Inventory, Site Operations, and Commercial teams.

Your responsibilities will include: Providing insight across customer behaviour, onsite performance, availability metrics, and digital trading trends to influence pre-season planning and in-season decisions.

• Be the link between merchandising and digital metrics, using product views, conversions etc as part of your KPIs and decision making.

Consolidating product, availability, and demand insight to shape assortment strategy and highlight opportunity areas.

Flagging risks early, such as light stock positions or delivery timings that may impact digital performance.

Using availability and performance data to support removal decisions, size depth alignment, and commercial optimisation.

Acting as a key partner in trading forums, planning meetings, and digital alignment sessions.

Managing weekly and monthly reporting to surface trends across product performance, zero sellers, customer navigation, and demand signals.

Your Skills and Experience Strong stakeholder management experience, particularly with buying, planning, or inventory teams. Commercial experience in ecommerce or retail, with exposure to digital performance metrics such as conversion, product views, and availability. Confident working with data, using Excel and reporting tools to translate insight into clear, actionable recommendations. Comfortable working cross-functionally and presenting insight to senior partners. Highly organised, detail-focused, and able to operate proactively in a fast-paced environment. A collaborative, communicative personality suited to influencing decisions and championing the digital customer.

What They Offer Salary up to £60,000 plus benefits. Hybrid working with two days per week in their central London office. The chance to shape a newly created function with strong senior sponsorship. Clear visibility and impact across commercial, digital, and merchandising teams. Opportunities for progression as the digital operations capability continues to grow.

How to Apply If this sounds like the right next step for you, please apply with your CV for immediate consideration.