Digital Service Asset and Configuration Management Technician in Chelmsford, Essex
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Role: Digital Service Asset and Configuration Management Job Description
Type: Contract
Location: Chelmsford, UK
The Role
As a SACM Technician, you will ensure that every piece of IT equipment-from laptops and smartphones to complex audio-visual setups-is accounted for, functional, and secure. You will balance technical "hands-on" troubleshooting with the meticulous management of our Configuration Management Database (CMDB).
Key Responsibilities:
Lifecycle Management: Oversee IT assets from initial acquisition and deployment through to decommissioning and secure disposal in compliance with WEEE regulations.
Technical Support: Provide second-line technical support, including fault diagnosis, maintenance, and root cause analysis for end-user devices and peripherals.
Database Integrity: Maintain the accuracy of the CMDB, ensuring all configuration items are recorded and audited regularly.
Compliance & Security: Ensure all user devices remain within one version of the current operating system release to maintain high security and compatibility standards.
Project & AV Support: Lead the setup and maintenance of audio-visual equipment and assist with the deployment of assets during major IT projects.
Collaborative Support: Work closely with the Digital Service Desk to provide operational cover and assist with high-demand periods or complex service requests.
What We Are Looking For
Technical Expertise: Proven experience in second-line IT support and hardware troubleshooting.
Detail Oriented: A strong understanding of ITIL frameworks, specifically Service Asset and Configuration Management (SACM).
Communication Skills: Ability to convey technical information in user-friendly terms to clinical and administrative staff.
Physical Capability: Comfort with manual handling, working under desks, in confined spaces, or at heights.
Flexibility: Willingness to participate in an on-call rota and travel between various sites as required.
Requirements
Driving Licence: A valid UK driving licence, access to a vehicle, and business insurance are essential for transporting equipment across sites.Apply: If you are interested then please apply or share your updated CV on yogeshwari .s @randstad digital .com with your availability and I will give you a call back to discuss the role further.
Randstad Technologies is acting as an Employment Business in relation to this vacancy
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
- Location:
- Chelmsford
- Job Type:
- FullTime
- Category:
- Technician, Digital, Management, Asset Management, Service