Digital Solution Architect

Department: Digital

Employment Type: Permanent

Location: London or Cheltenham

Reporting To: Tom Snoxell

Description

We are seeking a talented Digital Solution Architect to join our team. This pivotal role focuses on designing and delivering customised technical solutions that bring our digitised services to life for both new and existing customers. You will work closely with Product Owners and IT teams to define feasible product options, standardise deployment approaches, and ensure smooth service delivery.

This is a hands‑on role for someone passionate about translating customer requirements into practical, scalable solutions, while guiding technical teams and supporting the market deployment of our innovative digital services.

Key Responsibilities

• Customer Solution Development
  Capture and define customer requirements for Polo’s Digital Services, starting with Intelligent Risk Capture.
  Assess feasible solution options aligned with product definitions.
  Develop new customer solutions to enable digitised services, ensuring commercial viability.
• Standardisation of Product Options and Deployment
  Collaborate with Product Owners to develop product and service options for common customer challenges.
  Define technical requirements and standardised deployment approaches.
  Provide technical leadership to development teams, guiding architecture best practices.
• Technical Design Documentation and Frameworks
  Create and maintain architecture documentation, diagrams, and roadmaps for all digitised services.
  Document Polo’s IP, including data schemas and prompts.
  Ensure all product documentation is accurate and updated following change processes.
• Service Deployment Support
  Support the Digital Delivery lead in delivering digitised services to market.
  Work with delivery teams, partners, technology vendors, and clients to ensure continuity of product design and technical specification.
  Mobilise internal resources and partners to deliver solutions on time and to specification.

Skills, Knowledge & Expertise

• Strong experience in solution architecture, preferably in digital services, within the Insurance industry.
• Proven ability to translate customer requirements into scalable technical solutions.
• Solid understanding of architecture best practices, deployment methodologies, and technical documentation.
• Excellent communication skills and experience working with cross‑functional teams.

Job Benefits

As well as a competitive salary, discretionary annual bonus, and a minimum 24 days of annual leave (with the option to buy or sell up to 5 days using our Annual Leave Flex Benefit), you will also get an excellent benefits package, including flexible, hybrid working, private health insurance, life assurance, income protection, enhanced pension contributions, and occupational maternity and paternity pay.

You will also have access to company volunteering days, an Electric Vehicle (EV) leasing scheme, an employee assistance programme with retail discounts and savings, a generous employee referral scheme, regular sports and social events, and free Cheltenham bus travel.
Benefits band 4