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Job Description

About us:

Encompass Digital Media is a global managed services company focused on supporting TV networks, broadcasters, sports leagues and digital platforms with the delivery of their linear/nonlinear video and audio content across television, radio and digital platforms. We design, implement and operate reliable video and audio solutions that capture, process and deliver clients’ content from any source, in any format, to any destination in the most efficient and reliable way possible.

Main Purpose:

The Director, Live Engineering has a global remit responsible for driving the design, build,

testing, and delivery of live and ad-hoc broadcast systems into production Operations and

Support environments, while providing Tier-3 engineering support for critical live events. The

successful candidate must demonstrate their ability to work in an agile environment, adapt

quickly to changing priorities, and effectively manage last-minute requests. Acting as the

strategic lead for global standardization and efficiency initiatives, the Director will oversee a

team of Live Engineers, ensuring best practices, compliance, and continuous improvement

across processes, technology, and tools.

This role is to provide management and technical leadership to a global team of Live

engineers, ensuring alignment with business goals, team objectives, security standards, and

operational excellence.

The role is part of a multi-regional engineering team that adopts a ‘follow-the-sun’ project and

support model to ensure coverage for Encompass’ regional operations.

Principal Responsibilities:

Leadership & Management

• Lead and develop a global team of Live Engineers, ensuring effective prioritization

and adaptability to changing business needs

• Own team performance and processes from Solution Architect handover through

build, testing, and operational transition

• Manage resource planning, hiring, and skills development, fostering technical depth

and IT expertise

Design & Delivery

• Act as design authority for low-level designs for live and ad-hoc projects.

• Own and manage critical design changes to live and ad-hoc builds, ensuring all

changes are controlled, communicated, and implemented effectively to minimize risk

and maintain system integrity.

• Drive the globalisation of live design approaches, ensuring consistency, scalability,

and alignment with international standards and practices across regions.

• Oversee installation, commissioning, documentation, and handover of new systems

and major technical changes

• Ensure projects are delivered on time, on budget, and to specification, following best

practices and company standards

Collaboration & Knowledge Transfer

• Establish mechanisms for effective collaboration with Operations, Support

Engineering, PMO, and Sales/Solution Architects

• Drive knowledge sharing and process alignment across global teams

Standardisation & Compliance

• Ensure global consistency in technology, tools, and processes

• Maintain compliance with company policies, SOPs, and security standards (including

SOC 2)

• Continuously identify and implement process improvements

Escalation & Support

• Serve as the escalation point for Tier-3 support during live events

• Oversee root cause analysis, corrective and preventative maintenance, and system

upgrades

Reporting & Governance

• Track global team skillsets and performance

• Provide regular status reporting and strategic technical advice to senior management

• Develop and manage capital and operating budgets

Additional Requirements

• Occasional travel (approximately 20%)

• Point of escalation for major customer impacting issues

• Strong judgement, critical thinking, communication, and adaptability

• Ability to mentor and train teams on technical and mental models

Experience/Knowledge:

The Director, Live Engineering, must have the following skills and experience.

• Industry experience, at least 10 years in progressively senior technical roles within

live broadcast or media environments, including planning and executing complex live

projects.

• Proven leadership and mentoring ability, experience leading a global engineering

team, driving team development, and fostering technical excellence.

• Deep technical expertise, strong background in broadcast systems design, build,

Tier-3 support, and IP-based workflows, with detailed knowledge of live television and

production systems, transmission/decoding, signal quality analysis, and broadcast

test equipment.

• Strategic and operational excellence, demonstrated ability to deliver process

standardization, efficiency improvements, and long-term technology strategies, while

managing vendor relationships, budgets, and resource planning.

• Strong communication and collaboration skills, excellent customer-facing

communication skills, documentation standards, and ability to work effectively with

cross-functional teams (Operations, PMO, Solution Architects, Sales).

• Change and project management proficiency, familiarity with change management

processes, system commissioning, and best practices for design and documentation.

• Problem-solving under pressure, proven capability in escalation management, and

troubleshooting in high-pressure live environments.

• Self-motivated and adaptable, resourceful in maintaining and growing technical

competency, with a clear understanding of broadcast design principles and emerging

IT technologies.

Personal Skills:

• Strategic Self-Starter, highly motivated and proactive, with the ability to quickly

assimilate complex global requirements and drive initiatives independently.

• Collaborative Leader fosters a culture of teamwork and knowledge sharing across

diverse, international teams to achieve common goals.

• Integrity & Accountability, demonstrates honesty and a strong sense of ownership,

ensuring decisions and actions reflect organisational values and global standards.

• Adaptable & Committed, Flexible and prepared to operate across time zones and

outside standard hours when necessary to deliver critical outcomes.

• Risk-Aware Decision Maker, Applies a logical, thorough approach to tasks, with a

strong focus on risk management and governance for live system changes in a global

environment.

• Calm Under Pressure, thrives in fast-paced, high-pressure situations, responding

decisively and calmly to evolving priorities and complex challenges.

• Influential Communicator possesses exceptional interpersonal skills, able to engage

and influence stakeholders at all levels worldwide, including presenting strategic

initiatives to secure buy-in and alignment

Benefits include:

25 days annual leave per annum, plus bank holidays Matched up to 5% pension contributions and independent pension advice Health benefits including eye care vouchers, health cash plan and 24/7 employee assistance programme Income protection and life assurance benefits Regular wellness and engagement events Performance recognition awards

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