Director of IT Service Resilience – Senior Recovery Lead / Incident Management / Operational Excellence

Circa £170,000 + Benefits

Location : Birmingham or Sheffield (Hybrid)

We are partnering with a leading global financial services organisation to appoint a Director-level Senior Recovery Lead and Global Head of Service Reliability. This critical role will shape and deliver the organisation’s global recovery strategy, driving incident excellence while building long-term, enterprise-wide service resilience. You will set the vision, lead execution, and champion the cultural and engineering transformation required to achieve reliable, self‑healing systems at scale.

Key Requirements

• Proven abilities overseeing SRE, Infrastructure, DevOps, Cloud and Technical Operations environments within complex, large‑scale organisations.
• Significant experience leading global Site Reliability Engineering initiatives, with proven accountability for major incident response, restoring service quickly, and bringing structure, clarity and leadership to high‑pressure situations.
• Demonstrated ability to build and lead a centre of excellence, embed SRE best practices across distributed engineering teams, and work closely with Problem Management and Platform Engineering to drive systemic remediation and automation.
• Experience defining and owning resilience and recovery strategies, setting engineering standards, and influencing robust, scalable and reliable system design.
• Deep technical expertise across infrastructure, applications and cloud‑native architectures, combined with exceptional communication skills and the ability to engage effectively with Managing Directors, CTOs and senior leadership.

This is an exciting opportunity to join a global function, where your leadership will directly shape incident recovery outcomes and elevate service resilience across the organisation.