Director of Property Asset Management

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Ticketing Director - FIFA World Cup 2026 Join to apply for the Ticketing Director - FIFA World Cup 2026 role at Wasserman
Ticketing Director - FIFA World Cup 2026
Join to apply for the Ticketing Director - FIFA World Cup 2026 role at Wasserman
Wasserman operates at the epicenter of sports, music, entertainment and culture, serving talent, brands and properties on a global scale. Our brands and properties division works with iconic brands and rights holders, supporting business growth through all marketing disciplines. We're a trusted partner to every major league, team and venue, building meaningful connections between brands, properties and fans.
Headquartered in Los Angeles, Wasserman's presence spans 28 countries and more than 69 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. We are seeking seeking an experienced Director – Ticket Management to oversee lead end-to-end ticketing operations and guest management for a major football hospitality programme for the FIFA World Cup 2026 .
Based in London, with travel to the United States required during the tournament, you will be responsible for overseeing the full lifecycle of ticket management—from planning and allocation through to on-site delivery—while also leading the set-up, deployment, and ongoing management of a bespoke ticket and guest management system. Please note: this is a fixed term contract role until August 2026.
Leading all aspects of ticket management for the FIFA World Cup 2026 programme, ensuring tickets are accurately allocated, tracked, and distributed.
Acting as the primary liaison between FIFA ticketing teams, commercial affiliates, and internal delivery units.
Setting up and overseeing a robust ticket and guest management system, ensuring integration with hospitality, transport, and accreditation operations.
Overseeing the planning, implementation, and management of ticketing allocations, fulfilment processes, on-site support at venues. Leading troubleshooting and contingency planning to address operational issues and ensure readiness for match days.
Overseeing reporting, reconciliation, and audit processes for ticket inventory and usage. Set up and manage a secure, scalable ticket and guest management system (including vendor coordination and system configuration).
Oversee ticket distribution strategies, operational readiness, and compliance with ticketing policies and systems.
Own the guest data lifecycle—ensuring accuracy, privacy compliance, and real-time access control.
Monitor ticket inventory, allocations, transfers, and usage with a strong focus on reporting and traceability.
Analyze ticketing data, create performance dashboards, and contribute to post-event reporting and evaluation.
Ensure all operations are compliant with FIFA policies, data protection regulations, and contractual commitments.
Proven experience (7+ years) in account management, event operations, or ticketing for major international events—experience with sports tournaments is a strong advantage.
In-depth knowledge of ticketing platforms, CRM systems, and digital ticket distribution technologies.
Strong project management skills, including budgeting, planning, and team coordination.
Experience in managing third-party vendors and contractors is desirable.
Fluency in English is essential; additional languages (particularly Spanish) are an asset.
Availability for international travel and flexible working hours, including weekends and match days.
Wasserman does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. Seniority level Director

Employment type Full-time

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Location:
London
Job Type:
FullTime

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