Director, Product Management (Worldwide Remote)

2 Days Old

We achieve this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 locations to serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots), all supported by Neo, our platform of shared services.
Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price, and Best Relationship.
We are seeking a highly motivated and experienced Director of Product Management, Outbound to join our team. Providing mentorship and guidance to foster other product manager’s growth and development.
Conduct market research and competitive analysis to identify opportunities and inform product positioning and messaging.
Act as a product leader and evangelist, representing the company at industry events and customer meetings including executive level business reviews.
Own the customer feedback process program where we gather and analyze customer feedback to identify areas for product improvement and inform future product development.
Bachelor's degree in Business, Computer Science, or related field; MBA preferred.
~10+ years of experience in product management, with a focus on outbound or go-to-market strategy, consulting or operations role that worked closely with product, GTM, and engineering teams.
~ Strong understanding of the customer support software industry and technology trends, specifically AI.
~ Exceptional organizational and project management skills. Analytical and data-driven decision-making skills.
~ We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
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Location:
Highgate, Greater London
Job Type:
FullTime

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