Want to be part of a UK hub, in a global business that is scaling rapidly, evolving fast and radically changing the decades-old delivery universe? If so, read on, as were looking for a Dispatcher Team Lead to join our Network Health team!Our mission? To switch up the status quo and become the UKs leading out-of-home business. With a fast-growing network of thousands of smart lockers, hundreds of leading retail partners and the launch of our transformative Send service, were bringing freedom to anyone with a parcel.At InPost UK, were building an unparalleled group of talent thats committed to help us power our mission to reshape the way parcels move, and redefine eCommerce logistics. Our team is packed full of top-notch experts in e-commerce, technology, scale-up growth, sustainability, logistics and supply chain. Were a passionate bunch with high ambition we collaborate, innovate, support each other, and leave egos at the door.About the role:We are seeking an experienced and organised Dispatcher Team Lead to run day to day dispatch operations for our maintenance engineers and suppliers. You will own scheduling performance, ticket flow and reporting, acting as the escalation point for complex issues and ensuring consistent outcomes across the network.What youll be doing:Lead the dispatch function - set daily priorities, allocate workload, and ensure consistent ticket handling standardsOwn end to end scheduling - engineer rota alignment, job assignment, re scheduling, and route optimisation where applicableOwn SLA performance and tracking - monitor live SLA position, drive interventions to protect SLA, and lead escalation for breachesManage ticket lifecycle - raise, update, prioritise, escalate and close tickets in line with SLAs and internal governanceSLA governance and controls - ensure correct prioritisation, timestamps, and status management so SLA reporting is accurate and auditableAct as escalation point - remove blockers, manage ageing tickets, and coordinate cross team resolution (IT, Ops, Customer Care, vendors)Reporting and tracking ownership - produce and distribute daily reporting and maintain trackers for backlog, SLA, ageing, repeats, planned downtime, and exceptionsQuality and compliance - ensure documentation is updated, processes followed, and audits completed to agreed standardsContinuous improvement - identify recurring failure types, improve workflows, and tighten dispatch rules to reduce repeats and delaysMonitoring support where required - use CCTV or remote checks to validate incidents and improve troubleshooting accuracyStakeholder management - provide clear updates, manage expectations, and maintain strong internal comms cadenceNetwork readiness checks - oversee auditing of newly added machines to confirm operational standards and dispatch readinessTeam leadership - coach dispatchers, run 1 2 1s, support onboarding, maintain SOPs, and manage handovers across shiftsWhat we need from you:Were looking for people who are ready for a fast paced environment, get their kicks out of problem solving and can balance getting today's stuff done, whilst building for the future. Were looking for people with drive and natural curiosity who want to do things differently. And do them brilliantly.Wed be particularly excited to hear from you if:2 plus years experience in dispatch, service desk, NOC, field service scheduling, or similar operational control rolesPrevious experience leading or mentoring a team (formal or informal)Strong working knowledge of ticketing systems (EAM or equivalent) including prioritisation, triage, and SLA managementStrong planning and scheduling capability across multiple engineers and suppliersConfident handling escalations - calm under pressure, structured problem solving, outcome focusedStrong written and verbal communication - able to produce clear daily reporting and stakeholder updatesHigh attention to detail with strong process discipline and documentation standardsCommercial awareness - understands cost to serve, supplier performance, and operational impact of downtimeComfortable working in a time sensitive environment with multiple workstreams and shifting prioritiesGood technical curiosity - able to learn systems quickly and ask the right questions to drive faster resolutionWe love to reward our people for the great work they do:?? Enhanced Annual Leave 26 Days Plus the Option to Buy Additional Days per yearMore time for you to relax, explore, and enjoy life.?? Vitality Health CareStay healthy and happy with our top-notch health coverage.?? Work from Anywhere 4 Weeks per yearEmbrace the freedom to work remotely abroad for up to 4 weeks per year, allowing you to explore new horizons while staying connected.?? Enhanced Parental LeaveWe support you during those precious family moments.?? Rail Loan Commute with ease! Purchase an annual season ticket, expense it through our InPost expenses procedure, and enjoy a more affordable interest free repayment over the year.?? Volunteering DaysTake a paid day to make a difference in your community?? Hybrid Working (Role suitability dependent)We innovate, collaborate and optimise by coming together 3 days per week in the officeThe InPost process:We pride ourselves on our candidate experience. We want to make this as straightforward as possible, for you and for us! We will try our best to get back to you within a few days to let you know if wed like to take you to the first stage. This normally involves a 20 minute chat with our Talent Team. If we both feel the connection, youll then go through another one or two stages, depending on the level of the role.At InPost, we love uniqueness. Our strength is our people.We strive to create an open, equal, inclusive environment in which everyone has the opportunity to flourish and be themselves.JBRP1_UKTJ