Domiciliary Outreach Manager

Domiciliary Care Services | North East | Full Time

The Opportunity

We are recruiting an experienced Outreach Support Manager to lead and develop community-based care services across multiple locations in the North East. This role is ideal for a confident leader with a background in domiciliary care who enjoys working autonomously, managing dispersed teams, and driving quality improvements.

You will play a key role in ensuring services are safe, compliant, and truly person-centred, while supporting and developing teams to deliver outstanding care outcomes.

What Youll Be Responsible For

Providing operational leadership across several community-based services

Supporting, coaching, and developing staff to achieve high performance

Ensuring services consistently meet quality, safeguarding, and compliance standards

Identifying risks and implementing service improvements

Managing KPIs and operational performance

Building strong working relationships with families, professionals, and external partners

Handling performance management, absence, and complex people issues

Supporting effective communication across geographically spread teams

Whats On Offer

Salary of £33,802 per annum

Participation in an on-call rota for weekend cover (planned in advance and paid additionally approx. £220 per month)

37 hours per week, Monday to Friday

Hybrid working with regular travel across service locations

5.6 weeks annual leave

Fully funded training and development

Career progression opportunities

Long service recognition

Early wage access scheme

Employee discount programmes

Staff referral incentives

Occupational sick pay

Employee wellbeing and assistance programme

Pension scheme

Travel card loan

Driving lesson support

About You

You will be an experienced manager within domiciliary or community care, comfortable leading teams across multiple locations and confident making decisions independently.

You will need:

Proven experience managing domiciliary care services

Experience supporting people with learning disabilities

Afull UK driving licence

Experience managing remote or dispersed teams

Strong organisational and workload management skills

The ability to lead difficult conversations professionally

A positive, solution-focused leadership approach

Flexibility to meet service demands

Qualifications & Knowledge

Level 5 Diploma in Health & Social Care (or equivalent), or willingness to work towards

Relevant leadership or management qualification

Maths and English GCSEs (or equivalent)

Good IT skills, including Microsoft Office

Strong understanding of CQC regulations, the Mental Capacity Act, and data protection

Experience overseeing multiple service locations

Safeguarding Commitment

This role is subject to an enhanced DBS check. xbpsjku The organisation is committed to safeguarding adults and expects all employees to uphold safeguarding responsibilities in line with policy and best practice.

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