Dutch Speaking Customer Service Advisor

Location: Edinburgh

Days/Hours: Monday to Friday (8am-16:30)

Our client is currently recruiting for a Dutch Speaking Customer Service Advisor to join their growing team in Edinburgh. This is an exciting opportunity to build a career within a fast-paced travel environment, delivering outstanding support to customers across multiple channels.

The Role

As a Dutch Speaking Customer Service Advisor, you will manage a high volume of customer contacts across phone, live chat, and email. Working within a call centre and customer service environment, you'll take full ownership of travel-related queries, resolving issues end-to-end while ensuring every interaction reflects professionalism, accuracy, and care.

Key Responsibilities

Accurately manage a high volume of customer contacts across phone, live chat, and email in line with policies and compliance standards.

Take full ownership of customer concerns, resolving travel-related issues from start to finish.

Work collaboratively within a high-performing team to achieve shared goals.

Meet and exceed service and performance targets including CSAT, QA scores, and AHT.

Stay up to date with company policies and travel product updates.

Identify opportunities for process improvement and proactively share feedback.

Represent our client's professionalism, culture, and values in every interaction.

Maintain strong attendance, profes...