Duty Manager

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DUTY MANAGER - Luxury Residential
Location: West London | Salary: £35,000-£37,000 DOE | Shifts: 4 on / 4 off | Immediate Start Possible
Join a major new and growing residential community and lead a busy front-of-house team, ensuring exceptional resident experience. Perfect for candidates from hotels or premium hospitality who thrive in fast-paced, high-standard environments, with strong management experience.
ROLE HIGHLIGHTS:
Lead concierge/front-of-house team

Drive service standards & resident satisfaction

Manage rotas, holidays, sickness & lateness

Oversee day-to-night handovers

Handle high-volume operational workload

Work with site leadership to streamline operations

Busy, high-visibility role in a professional environment!
SHIFT MODEL:
4 on / 4 off (day-based rotation)

Hours likely 7am-7pm or 8am-8pm

Elevated role beyond basic concierge tasks

IDEAL CANDIDATE...
Thrives under pressure & leads from the front

Operationally resilient & proactive

Maintains high standards consistently

Hotel or high-end service experience preferred

Certifications (IOSH, Security, TPI) a bonus

BENEFITS:
Health & Wellbeing: Health Cashback Scheme, Health Support, Well-being Apps & Free Counselling

Financial Security: Group Life Insurance

Career Growth: Annual Salary Reviews & Career Progression Training

Lifestyle Perks: Gym & Retail Discounts

Learning & Leisure: Shared Audible & Kindle Library

Rewards & Recognition: Cash Bonus for Referring a Friend, Customer Feedback Bonus, Referral Incentive Scheme, Length of Service Annual Leave

WHY APPLY!?
Lead a high-performing team in a flagship residential development

Real operational ownership & visible impact

Busy, rewarding role with growth potential

Immediate start available

TPBN1_UKCT
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Location:
Southall
Job Type:
FullTime

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