Duty Supervisor - Inverness Youth Hostel - Inverness, Highland

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Duty Supervisor - Inverness Youth Hostel - Inverness, Highland Job Reference: Position: Duty Supervisor Inverness Youth Hostel (IV2 3QB) Contract: Fixed Term, Start ASAP until 01/Nov/2026 Salary: £13.45 Per Hour Accommodation: This is a live out position Join our team, with an adventurous spirit, to help our guests discover and experience the real Scotland through hostelling with us whilst you can also enjoy hillwalking, climbing and many other outdoor activities and explore amazing surroundings in your spare time. We are a non-profit charity, and we take our responsibilities seriously, helping guests of all ages and backgrounds to discover and experience all that is Scotland. We are recruiting a Duty Supervisor to join our dedicated, friendly and professional team at our Inverness Youth Hostel, part of the Inverness Group. This role is suitable for someone who wishes to progress their career in hospitality management, assisting in running a busy city hostel. Provide professional, efficient and effective day-to-day hostel management. Deliver high level of quality service and standard with the guest facility provision being welcoming, clean, comfortable, secure, safe, accessible and compliant, and maintained Enhances guest experience and exceed their expectations, including dealing with guests feedback and complaints in a timely and professional manner Assist the Group Manager and Duty Manager in implementing strategic and operational plans, development priorities, statutory compliance, risk assessments, policies and procedures to achieve Hostelling Scotland s charitable aims and objectives With guidance from the Group Manager and Duty Manager, assist in the marketing, promotion and development of the hostel to maximise the potential annual accommodation, food, beverage and other hostel sales income, thus safeguarding the financial viability of the hostel. Actively and positively foster and maintain good local community relations and work in partnership with affiliated and community organisations to promote Hostelling Scotland and its Charitable objectives. Maintains the highest standards of uniform, personal presentation and hygiene protocols in accordance with Hostelling Scotland s relevant Standing Operating Procedures. It is therefore essential that all members are capable and willing to support and respect each other, maintaining team morale to create a positive environment for both guest and employee experience. Employee Assistance Programme Pension and holidays Uniform is provided
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Location:
Inverness
Job Type:
FullTime

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