Dynamics 365 Architect

New Today

Job Description

Job Title: Dynamics 365 CRM Solution Architect


Overview:


We are seeking a highly experienced Dynamics 365 CRM Solution Architect with 16+ years of enterprise CRM and cloud solution delivery experience, bringing deep technical and functional expertise across the Dynamics 365 ecosystem. The ideal candidate has led end-to-end implementations across Customer Insights, Customer Service, and Sales, with a proven ability to architect scalable, secure, and data-driven customer engagement solutions.


You will own the solution architecture, guide design decisions, and oversee technical delivery across complex multi-cloud environments. Responsibilities include defining architecture for Customer Insights, designing data models and segmentation strategies, integrating Azure services, establishing governance frameworks, designing Sales and Service processes, and optimizing AI-driven customer analytics. You will also lead CRM integrations, ensuring robust API patterns, middleware orchestration, and end-to-end data flow consistency.

Key Responsibilities:


Lead solution architecture and technical design for Dynamics 365 CRM, including Customer Insights, Customer Service, and Sales

Architect enterprise-grade integration patterns across Azure, Dataverse, REST APIs, ESB/middleware, and external systems

Design and optimize Customer Insights ingestion pipelines, unification rules, segmentation models, and predictive analytics

Define CRM data models, automation, and business process flows across Sales and Service

Oversee delivery teams, perform code/design reviews, and enforce architectural and integration best practices



Build enterprise automations using Power Automate, Azure Functions, and custom connectors

Collaborate with stakeholders to translate business requirements into scalable technical solutions

Drive AI/ML adoption using AI Builder, Azure Cognitive Services, and customer intelligence features

Support governance, DevOps, CI/CD, environment strategy, and performance optimization

Serve as the SME for CRM strategy, integration frameworks, roadmap planning, and platform evolution

Required Experience & Skills:


Nice to Have:


Microsoft certification: PL-900 (Power Platform Fundamentals) or equivalent

Experience with Microsoft Fabric and advanced Customer Insights real-time analytics

Apply
Location:
London
Job Type:
FullTime
Category:
Technology

We found some similar jobs based on your search