Dynamics 365 Contact Centre Telephony Consultant

18 Days Old

Role: Dynamics 365 Contact Centre Telephony Consultant Location: Lincoln (2 days onsite Tue & Wed), UK. Contract: 6 Months
Overview We are seeking an experienced Dynamics 365 Telephony Consultant to support the delivery of a modern contact centre solution, integrating D365, telephony, and automation tools. Key Skills Dynamics 365 Customer Service / Omnichannel (voice, chat, messaging) Contact centre telephony & IVR (call flows, queues, routing) Copilot Studio (bots, IVR, conversation design) Azure Communication Services (ACS) Power Automate & system integrations Microsoft Teams telephony integration Responsibilities Configure and deliver D365 contact centre solutions Design IVR, call flows, and customer journeys Integrate ACS, Copilot Studio, and D365 Build automation workflows using Power Automate Monitor, troubleshoot, and optimise performance AMRT1_UKTJ ...
Apply
Location:
Lincoln
Salary:
not provided
Job Type:
FullTime
Category:
Customer Service & Support

We found some similar jobs based on your search