Dynamics 365 Contact Centre Telephony Consultant

4 Days Old

Position: Dynamics 365 Contact Centre Telephony Consultant
Location: Orchard Street, Lincoln, LN1 1YL
Start Date: ASAP
Contract Duration: 6+ Months (Hybrid)
Working Hours: 25 hours per week, Monday to Friday
Pay Rate: £440.53 Per Day
Job Reference: OR25492
Job Responsibilities
Design, configure, and implement Dynamics 365 Contact Centre solutions.
Configure case routing, queues, workstreams, and agent experiences.
Set up and manage omnichannel voice, chat, and messaging capabilities.
Design and deploy IVR call flows, menus, DTMF handling, call queues, and transfers.
Develop Copilot Studio agents and IVR bots, including topics, triggers, variables, and conditional logic.
Implement speech recognition, text-to-speech capabilities, error handling, and retries.
Integrate Dataverse, Power Automate flows, and Azure Communication Services with Dynamics 36...
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Location:
Lincoln
Job Type:
PartTime
Category:
Customer Service & Support

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