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Job Description

Reed Technology is partnering with a prestigious organisation in Edinburgh to recruit an experienced CRM Project Manager with a strong background in delivering Microsoft Dynamics 365 CRM programmes. You’ll play a key role in shaping and delivering the organisation’s CRM roadmap over the next 24 months.

Key Responsibilities:

Lead end-to-end delivery of Dynamics 365 CRM projects using Agile, Waterfall, or hybrid methodologies. Own project governance: RAID logs, plans, budgets, business cases, and reporting. Manage CRM scope, requirements, MVP definition, and change control. Coordinate business stakeholders, technical teams, and external Microsoft implementation partners. Facilitate workshops for requirements, user stories, and process mapping. Ensure solution design aligns with business needs, best practice and future state processes. Oversee data migration, integrations, testing, UAT, and go-live readiness. Manage CRM project budgets, financial tracking, procurement activities, and vendor contracts. Lead change management, communications, training plans, and transition to BAU support.

Requirements:

Proven experience delivering Dynamics 365 CRM transformation projects. Strong project management background including governance, planning, and reporting. Experience working with Microsoft partners, technical teams, and multi-disciplinary workstreams. Good understanding of the Microsoft ecosystem: Dynamics 365, Power Platform, Dataverse, Azure AD, M365. Skilled in requirements gathering, process mapping, and Agile ceremonies. Strong communication, stakeholder engagement, and vendor-management skills. Experience managing budgets, procurement, and large project financials (up to £2m).

Desirable:

Microsoft certifications (PL-200, PL-600, or similar). Project certifications (PRINCE2, AgilePM, Scrum Master). Experience in regulated environments or membership-based organisations. Familiarity with GDPR, information governance, and ITIL service transition.

Benefits:

2-year FTC paying up to £90.000 / year (DOE). Hybrid working model in Edinburgh.

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