Job Title:  Early Intervention Officer Contract Type:  Permanent Salary:  £26,153.96 (£28,739.52 is achieved after 12 months successful performance in the role) Working Hours:  Full Time – 35 Hours Working Pattern: Monday to Friday 09:30am 17:00pm Location: Carlisle Please note, we are hiring more than one post. If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Early Intervention Officer You will support the Income Collection function to maximise and sustain rental income and other debts including former tenant arrears and rechargeable repairs and garage arrears by carrying out early intervention & prevention activity such as providing advice around claiming Universal Credit, processing UC claims in the DWP portal, encouraging rent in advance, setting up digital payment methods and managing Income collection administration such as preparation of court packs. To prevent arrears from escalating by supporting campaigns, managing proactive contact with customers who go into arrea...