Job Title: E-Commerce Account Manager

Location: Cirencester

All potential applicants are encouraged to scroll through and read the complete job description before applying.
Salary: £32,000 to £36,000 (£40,000 to £45,000 OTE)
Contract: Permanent

Role Overview – E-Commerce Account Manager

Are you an e-commerce-driven sales professional who thrives in a fast-paced, customer-focused environment? Our client, a respected engineering organisation in Cirencester, is seeking an E-Commerce Account Manager to take ownership of their digital sales channels, marketplace accounts, and customer portal.

This is an exciting opportunity for someone who enjoys blending operational e-commerce management with commercial strategy—driving online revenue, enhancing customer experience, and supporting the wider sales and marketing function.

Key Responsibilities – E-Commerce Account Manager

• Manage and optimise all e-commerce sales platforms, including the company's website, online portal, and any third-party marketplace accounts.
• Oversee all online order processing activities: customer registrations, payments, technical issues, and general queries.
• Ensure smooth fulfilment operations, coordinating with internal teams to deliver a seamless end-to-end customer journey.
• Implement and align online trading campaigns with wider sales and marketing strategies to maximise digital revenue.
• Monitor site performance and marketplace metrics, analysing trading behaviour and recommending improvements to drive sales and conversions.
• Maintain accurate CRM data while managing inbound leads from online channels—qualifying, tracking, and nurturing prospects.
• Conduct introductory and follow-up calls to move opportunities through the digital sales funnel.
• Collaborate with the global e-commerce team and internal stakeholders to share insights and best practice.
• Produce regular performance reports on online sales, conversion rates, traffic, leads and ROI.
• Ensure product listings, categories, descriptions, pricing and digital content remain accurate and up to date across all platforms.
• Keep up-to-date with e-commerce trends, tools and technologies to continually refine processes and improve user experience.

Key Experience & Qualifications – E-Commerce Account Manager

• Degree in Business, Marketing, E-Commerce or a related field.
• Minimum 3 years' experience in e-commerce account management, online sales, marketplace management or digital trading.
• Strong CRM experience plus confidence working with analytics tools such as Google Analytics.
• Excellent organisational skills with the ability to multitask effectively.
• Analytical mindset with the ability to interpret trading data and identify actionable improvements.
• Detail-oriented, proactive, and committed to delivering an exceptional customer experience.
• Comfortable in a fast-paced environment and adaptable to changing commercial priorities.
• Ideal for someone who blends technical confidence with strong commercial awareness.

Benefits – E-Commerce Account Manager

• Hybrid working: 3 days in the office, 2 days from home (Wednesday office attendance required).
• Pension: 4% employee / 8% employer contribution.
• 25 days holiday + bank holidays.
• Death in Service: 4× salary.
• Healthcare included.

For more information on this role, please contact Ben Dawson on or send a copy of your CV to .

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Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors. xbpsjku

Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.