Central Employment are working with a scaling Online Retail and Interiors brand, as they look to appoint a eCommerce Customer Experience Manager. We're looking for an eCommerce Customer Experience Manager to own and elevate the end-to-end customer journey across this growing interiors business — from discovery and purchase through delivery, aftercare and loyalty. You'll combine data-led decision-making with hands-on leadership to improve service performance, reduce friction, and deliver a premium, brand-right experience at every omni-channel touchpoint. You'll partner closely with eCommerce, Operations and the wider SLT, to identify journey pain points and implement scalable improvements that increase CSAT/NPS, conversion, repeat purchase, and operational efficiency.

Key responsibilities Own the end-to-end eCommerce customer journey, mapping key touchpoints ...