eFX Technical Support Analyst (Contract role)

Role Definition

Reporting to the Head of Support, Europe & Americas, this position is responsible for providing first and second line FX pre-trade application support and assisting in delivering a variety of project and BAU related activities for our business electronic pre-trade systems globally.

The primary objective of this role is to maintain production stability and facilitate the delivery of new functionality to business users and customers that will grow the revenue, improve the customer experience and reduce expenses for the Global Financial Markets product line.

It is envisaged that the successful person will become the Subject Matter Expert (SME) for eFX Pre-Trade application support within the E&A region.

Key responsibilities include:

Being responsive in answering user queries from a variety of stakeholders.

Responsibility for the maintenance of the eFX trading and pricing systems.

Testing of system enhancements in consultation with key internal stakeholders.

Management of relationships with external suppliers and vendors.

Management of business expectations and delivery schedules.

* Key liaison between internal business, technical and operational stakeholders.

* Adherence to “Follow-the-Sun” support model / knowledge share with team.

* Effective communication with business and technology stakeholders.

Risk, Regulatory, Conduct and Cu...