Job Description Summary

The main responsibility of the power system support engineer is to work with Electric Utilities System Operators and Transmission System Operators.

The candidate will be part of an existing maintenance and support team and will provide technical expertise and guidance to customers on GE Vernova Software solutions like AEMS Reliance. The successful candidate must demonstrate experience and skills in electricity power systems and software programming.

This role is located onsite with our customer in Wokingham. Hybrid working arrangements can be considered; however, onsite presence is preferred.

Roles and Responsibilities

• Work with customers to gather information, investigate, diagnose, and resolve complex issues.
• Provide support for incoming tickets across various power system modules of the AEMS product.
• Develop fixes and product enhancements in collaboration with other GE Vernova Electrification Software experts.
• Maintain power systems application functionality, including code fixes, documentation, and user interfaces.
• Perform regular build deployment activities, orchestrate the deployment process, and guide the application through different environments until it reaches production.
• Handle out-of-hours 24/7 emergency support.
• Facilitate the relationship between customers and third-party vendors.
• Travel to customer sites in the region as required.
• Understand key business drivers and use this understanding to accomplish work. Recognize how your team's work integrates with other teams and contributes to the area.
• Use judgment and propose different solutions outside set parameters with guidance.

Required Qualifications

• Knowledge comparable to a bachelor's degree from an accredited university or college (or a high school diploma with relevant experience), or a degree in electrical power systems with a track record in software development or project delivery in a related field.

Essential Criteria

• Strong verbal and written communication skills, with the ability to present to technical and non-technical audiences.
• Excellent programming skills in C, C++, C#, Python, or related languages.
• Knowledge or experience with RDBMS and Linux.
• Good understanding of power systems and/or energy management systems, focusing on transmission network applications like State Estimation, Contingency Analysis, Optimal Power Flow, or Dispatcher Training Simulator.

Desirable Criteria

• Experience in the power systems area, either through work or academics.
• Knowledge of electric utility industry practices.
• Understanding of customer perspectives and needs.
• Ability to work independently and be self-motivated.
• High personal and professional integrity.
• Effective teamwork skills.

This role involves work for customers managing critical infrastructure; background checks and suitability assessments (UK Security Clearance SC) may be required based on customer requirements.

#LI-NB1

Additional Information

Relocation Assistance Provided: No

#LI-Remote - This is a remote position.